💳 REFUNDS & CANCELLATIONS

1. Refund Requests

Refund requests must be submitted through the designated support system and must include the order information and a clear explanation of the issue.

2. Invalid Refund Claims

Refunds may be denied when an order has been correctly delivered, the customer has violated the applicable rules, or the issue is caused by circumstances outside the seller's responsibility.

3. Product-Specific Policies

Some products may have their own refund, replacement, warranty, or cancellation conditions. If a product-specific policy conflicts with a general policy, the product-specific policy may apply.

4. Unauthorized Chargebacks

Customers should contact support before initiating a payment dispute. Fraudulent, abusive, or knowingly false chargebacks may result in the account being permanently restricted or blacklisted.

5. Duplicate Payments

If you are accidentally charged more than once for the same order, contact support with proof of the duplicate transaction.